EViD Remote Tech Utilities
The Remote Tech Utilities program allows a technician at any computer workstation with permissions for the EViD Remote Tech Utilities module to remotely perform tasks on an EViD located in a different location such as a polling place. This ability to remotely control certain functions on an EViD can save the technician a trip to the voting place.
EViD Remote Tech Utilities Overview
The EViD stations that can be seen by the Remote Utilities feature are those associated with elections that are within the Early Voting period or on Election Day. The Election and Location Info must be uploaded to the web using Web Messenger in order to see the election and its EViDs in Remote Utilities.
Functions that can be Performed via Remote
Utilities
-
Bring Election Worker to Tech Utilities
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Bring Election Worker to Clerk Utilities
-
Change Time Zone
-
Set Location
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Set Precincts (Election Day)
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Options (Address Override, Update Security Code)
-
Ballot Printer Settings
-
Take Screenshot (silent)
Functions that Require the EViD User’s Cooperation
The one function marked (silent) in the above list is the only function that the technician can perform “silently,” that is, without the intervention or knowledge of the EViD operator on site. The remaining functions in the list can be performed only when the EViD operator assists. When the technician initiates a non-silent function, a Support Request icon will appear on the Home Screen toolbar of the EViD station.
The EViD operator will then need to respond by clicking Support Request. This will bring up an explanation of what the technician wants to do.
Once it has finished, including any restarts that might be required on the EViD, the technician will see a message indicating that the function is complete.
Access
to Remote Tech Utilities
The Remote Utilities feature is available only to users with the Remote Tech Utilities permission enabled in Web Monitor who have a VR Passport account along with having permission to use the Remote Tech Utilities module on the EViD tab.
To start Remote Utilities:
-
From Voter Focus in EViD
> EViD Remote Tech Utilities.
- You will be prompted to log into your VR Passport account if you are not already logged in.
What
Remote Tech Utilities Can See
The EViD stations that can be seen by the Remote Utilities feature are those associated with elections that are within the Early Voting period or on Election Day. The Election and Location Info must be uploaded to the web using Web Messenger in order to see the election and its EViDs in Remote Utilities. See Web Messenger for instructions on uploading this information.
